REFUND AND CANCELLATION POLICY

Our focus is complete customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proven after investigation. Please read the fine print of each deal before buying it, it provides all the details about the services you purchase.

In case of dissatisfaction with our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

Customers can cancel the order at any time before the order has been initiated or completed by the courier.

Initiation of the order is defined by the courier reaching the pick-up point in the order schedule. In such cases, only a partial refund can be provided.

Completion of the order is defined by the courier visiting pick up and at least one delivery location within the order schedule. In such instances, a refund cannot be initiated.

For cancellation, customers can use cancellation options in the app or directly from the dashboard of the registered customer account on the web portal of the company.

For cancellations with the help of a Customer Support agent please contact us via chat on the website or app. Our specialist will attend to Customer requests during working hours within the availability waiting period regulated by Customer Support instructions.

A cancellation fee will be applicable on the orders that were initiated or fully or partially completed as per the following:

In case the pick up was done by courier or the courier has reached the pickup address in the scheduled pickup time or case of courier has reached pick up address prior 30 minutes to the scheduled pickup time and contacted the customer to notify courier has reached: the cancellation fee in such cases will be equal to the pick up charges of the scheduled order.

In case of cash payment for the services, the cancellation charges will be debited from the Customer's Click4delivery balance in the form of a credit note and will be applied to the next placed customer order.

In the case of non-cash payment mode cancellation charges will be directly debited from the Customer click4delivery prepaid/postpaid balance and the same will reflect in the Customer dashboard and the invoice for the period as a cancellation fee. A fee will be applied to the same order number with click4delivery, which was canceled.

Refund Policy

After confirmation of the investigation team and their positive feedback, the refund will be credited either to the Customer's click4delivery balance in the form of a credit note or directly to the Customer's bank account within 7 working days, whichever mode is preferred by the Customer.

Liability on goods that are being delivered can be taken by a company within the limits of the guaranteed amount only and only in case the customer has declared the true cost & correct contents of the parcel (guaranteed amount) during order placement on the portal and only if the security fee of 0.85% plus GST from declared cost is paid to the company prior to the order placement. Maximum liability within the maximum allowed guarantee amount is 50,000 rupees. Under no circumstances the customer should place orders with a value of more than 50,000 rupees without prior written confirmation from the management team of click4delivery.